licensing for this product has expired cs4 что делать
Error: «Licensing for this product has expired» | CS5, CS4
某些 Creative Cloud 应用程序、服务和功能在中国不可用。
Issue
When you try to start a CS5 or CS4 application, you receive one of the following errors:
These errors can occur after the application has been running successfully for some time, or when you start it for the first time.
Solutions
Solution 1 (CS5): Enter a new serial number when prompted.
If licensing has expired for a CS5 application, the application prompts you to enter a new serial number. When prompted for the serial number, enter the number from your purchased product.
Solution 2: Turn back the system clock, start your application, and erase the stored expiring serial number.
Set the computer clock back to January 1, 2006.
Solution 3: Delete the PCD and caps database files, and reinstall.
Additional information
There are three situations that can cause this error:
The error «The license for this product has expired» is unrelated to the error «Licensing for this product has stopped working.» An expired license means that a serial number, which is no longer valid, is still stored in the pcd.db database file. The valid serial number you received with your purchased product didn’t overwrite the expired serial number during the installation process. Removing the expired serial number allows you to enter your valid serial number.
The error «Licensing for this product has stopped working» is related to the activation component of Creative Suite 4 software. It is related to a problem with the FlexNet Service. (Creative Suite 5 software uses a different activation component.) See these documents for solutions on how to resolve this particular error:
Ошибка: «Срок действия лицензии для этого продукта истек» | CS5, CS4
При попытке запустить приложение CS5 или CS4 появляется одно из следующих сообщений об ошибке:
Эти ошибки могут возникать как по истечении некоторого времени работы приложения, так и при первом его запуске.
Решения
Решение 1 (CS5). Введите новый серийный номер при появлении запроса.
Если для приложения CS5 истек срок действия лицензии, в приложении выдается запрос на ввод нового серийного номера.При появлении такого запроса введите серийный номер купленного продукта.
Решение 2. Переведите системное время назад, запустите приложение и удалите сохраненный истекающий серийный номер.
Установите компьютерное время на 1 января 2006 г.
Решение 3. Удалите PCD и базу данных CAPS и переустановите приложение.
Удалите приложение или весь пакет Creative Suite. Чтобы удалить приложение в ОС Windows, используйте функцию «Установка и удаление программ» в Windows. Чтобы удалить приложение в Mac OS, перейдите к папке приложения (например, Application/Adobe Photoshop CS4). Затем дважды щелкните ярлык Uninstall (например, Uninstall Adobe Photoshop CS4).
Важно! Перед удалением программного обеспечения убедитесь в том, что у вас есть носитель с установочным пакетом для его повторной установки. Для более ранних версий программного обеспечения Adobe не существует средств для повторной установки.
Удалите следующие папки:
Windows:
/Program Files/Common Files/Adobe/Adobe PCD
/Program Files/Common Files/Adobe/caps
/Program Files/Common Files/Adobe/backup
Mac OS:
[загрузочный диск]/Library/Application Support/Adobe/Adobe PCD
[загрузочный диск]/Library/Application Support/Adobe/caps
[загрузочный диск]/Library/Application Support/Adobe/backup
Note: Эти папки расположены в папке Library в корневом каталоге загрузочного диска, а не в папке Library домашнего каталога пользователя!
Дополнительная информация
Эта ошибка может возникнуть в трех случаях:
Ошибка «Срок действия лицензии для этого продукта истек» не относится к ошибке «Действие лицензии для этого продукта приостановлено». Если срок действия лицензии истек, это означает, что серийный номер, который больше не действителен, по-прежнему хранится в базе данных pcd.db. Действительный серийный номер, который вы получили с купленным продуктом, не заменил собой просроченный серийный номер в процессе установки. Удалив серийный номер, срок действия которого истек, вы сможете ввести действительный серийный номер.
Ошибка «Действие лицензии для этого продукта приостановлено» относится к компоненту активации программного обеспечения Creative Suite 4. Она относится к проблеме со службой FlexNet Service. (Для программного обеспечения Creative Suite 5 используется другой компонент активации.) Решение по устранению этой ошибки приведено в следующих документах:
Error: «Licensing for this product has expired» | CS5, CS4
When you try to start a CS5 or CS4 application, you receive one of the following errors:
These errors can occur after the application has been running successfully for some time, or when you start it for the first time.
Solutions
Solution 1 (CS5): Enter a new serial number when prompted.
If licensing has expired for a CS5 application, the application prompts you to enter a new serial number. When prompted for the serial number, enter the number from your purchased product.
Solution 2: Turn back the system clock, start your application, and erase the stored expiring serial number.
Set the computer clock back to January 1, 2006.
Solution 3: Delete the PCD and caps database files, and reinstall.
Uninstall the application or entire Creative Suite package. To uninstall on Windows, use the Add Or Remove Programs feature in Windows. To uninstall on Mac OS, navigate to an application folder (for example, /Application/Adobe Photoshop CS4). Then double-click the Uninstall shortcut (for example Uninstall Adobe Photoshop CS4).
Important: Before you uninstall the software, make sure that you have the installation media to reinstall it. Replacement media isn’t available for previous versions of Adobe software.
Delete the following folders:
Windows:
/Program Files/Common Files/Adobe/Adobe PCD
/Program Files/Common Files/Adobe/caps
/Program Files/Common Files/Adobe/backup
Mac OS:
[startup drive]/Library/Application Support/Adobe/Adobe PCD
[startup drive]/Library/Application Support/Adobe/caps
[startup drive]/Library/Application Support/Adobe/backup
Note: These folders are located in the Library folder at the root of your startup drive, not in the Library folder in your user home folder!
Additional information
There are three situations that can cause this error:
The error «The license for this product has expired» is unrelated to the error «Licensing for this product has stopped working.» An expired license means that a serial number, which is no longer valid, is still stored in the pcd.db database file. The valid serial number you received with your purchased product didn’t overwrite the expired serial number during the installation process. Removing the expired serial number allows you to enter your valid serial number.
The error «Licensing for this product has stopped working» is related to the activation component of Creative Suite 4 software. It is related to a problem with the FlexNet Service. (Creative Suite 5 software uses a different activation component.) See these documents for solutions on how to resolve this particular error:
Error: «Licensing has stopped working» | Windows
某些 Creative Cloud 应用程序、服务和功能在中国不可用。
Issue: «Licensing for this product has stopped working» error
This article is applicable to Creative Suite 5.5 and earlier.
When you try to start an Adobe application, do you receive a «Licensing for this product has stopped working» error message? If so, try the solutions on this page to resolve the issue.
Solutions
Important: Perform the solutions below in order. Do not continue to the next solution if a prior solution resolves the problem. After performing some of these solutions, sometimes you will be required to reenter licensing data or activate your product. Furthermore, trial editions of Adobe software can be prevented from starting.
Solution 1: Apply the Licensing Service Update.
Start your Adobe application.
Important: The patch applies to Creative Suite 3 or 4 products, Acrobat 8 or 9, Photoshop Elements 6, 7 or 8, Director, and Adobe Technical Communication Suite. If your issue was not resolved on the first attempt, run the patch again and enter option 0, when prompted to do so. If the issue persists after you run the patch a second time, proceed to Solution 2.
Solution 2: Set the FLEXnet Licensing Service to Manual and start the service.
Note: If you receive the error, «Error 5, access denied,» when you try to start the FLEXnet Licensing Service, do the following:
Solution 3: Rename the FLEXnet folder.
Rename the FLEXnet folder to FLEXnetold in the following location:
Important: Deleting this file discontinues any active Adobe tryouts and you lose any remaining days.
Solution 4: Reset your permissions on the FLEXnet folder.
Close all Adobe applications. The FLEXnet folder contains the licensing data for the installed Adobe Applications. Adjusting the file permissions for FLEXnet folder may allow the licensing information be written properly. Follow the instructions below for your operating system to modify permissions to the FLEXnet folder (which contains the licensing service data).
Note: This solution requires administrative privileges on your computer. On Windows XP, log in using an administrative account. On Windows 7 and Vista, provide administrative credentials.
On Windows XP Professional
On Windows XP Home
On Windows 7 or Windows Vista
Solution 5: Reset your permissions on the Adobe PCD folder.
Follow the instructions in Solution 4, but apply it to the following folder:
C:/Program Files/Common FIles/Adobe PCD
Solution 6: Remove the SQLite journaling file.
The journaling file exists only under specific circumstances where a client is accessing the database file with certain options enabled. If the file does not exist, continue to the next solution.
Solution 7: (Vista only) Synchronize the virtualized and non-virtualized PCD and caps files.
Having both Vista-aware and Vista-unaware applications can cause files to be out of sync in C:\Program Files and in the virtual store location. To synchronize the folders, do the following:
Note: This solution can lead to the problem application, as well as other Adobe applications, asking for the serial number again.
Alternatively, you can rename or delete the folders in the virtual store and relaunch the application:
If the above suggestions fail to provide a solution, delete the virtual store\Adobe registry key:
Note: This solution can lead to the problem application, as well as other Adobe applications, asking for the serial number again.
Solution 8: Reinstall.
WARNING! This process requires you to completely uninstall and reinstall all Adobe CS3 and CS4 branded software, as well as Acrobat 8 and 9. Administrator privileges are required to install Adobe software. Log in to an administrator account to perform the steps below. See the operating system documentation for additional information.
Delete the following folders:
C:\Program Files\Common Files\Adobe\Adobe PCD
C:\Program Files\Common Files\Adobe\caps
C:\Program Files\Common Files\Adobe\backup
Additional information
Various issues can cause this error, including the following:
Creative Suite
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How to Reactivate Photoshop CS4 If the License Is Expired for a Mac
Related
Expired Serial Number
Open the Apple menu and choose «System Preferences.» Select the «Date and Time» preference pane and change your computer’s clock date to January 1, 2006. This workaround overcomes the Catch 22 that arises because you must launch the software to remove the old serial number, but the expired serial number prevents you from launching the software. You can leave the time set to the correct value.
Start Adobe Photoshop CS4. Open the «Help» menu and choose «Deactivate.» On the deactivation screen, activate the check box for «Erase This Serial Number» and click on the «Deactivate» button. Retail serial numbers for standalone copies of Adobe Photoshop or the Adobe Creative Suite don’t expire, but demonstration copies and public beta-test or pre-release versions use licensing with short-term serial numbers.
Reopen System Preferences and select the «Date and Time» preference pane. Reset your computer clock to the correct date.
Start Adobe Photoshop. When the program requests a valid serial number partway through the startup process, enter the serial number for a retail version of the software with no expiration date on its license. If you own a license for Photoshop CS, CS2 or CS3, you can use an upgrade serial number. Because Photoshop CS4 no longer represents the shipping version of the product, you can’t obtain it from Adobe Systems. If you didn’t purchase a Photoshop CS4 license during the shipping lifespan of the product, you may be able to find a sealed or transferable copy on an online auction site.
Interference from Pre-Release or Demo Software
Open your Application folder and navigate to the Adobe Photoshop CS4 folder. Inside it, locate the Uninstall Adobe Photoshop CS4 item and double-click on it to remove Photoshop from your system.
Open a Finder window and navigate to the Library folder at its main level. Within that folder, locate the Application Support folder and open the Adobe folder inside it. «Shift»-click on the «Adobe PCD,» «Caps» and «Backup» folders and press «Cmd-Delete» to move them to the Trash.
Insert your Adobe Photoshop CS4 installation disc and double-click on its installer file, or locate and double-click on your downloaded installer file for the program. Follow the installation instructions. When you’re prompted for a serial number, enter the number on your disc box or from the purchase-confirmation email message you received from Adobe Systems.