Knowledge Transfer – What it is & How to Achieve it?
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Organizations face the risk of knowledge loss when talented employees retire, resign, or are sacked.
The insights and expertise they gain during their tenure is an enormous asset. In an interdependent work culture, this knowledge loss may lead to a more inefficient workforce and potentially broken internal processes.
You might have seen managers hustle at the last minute to ensure a smooth handover process when a key employee leaves.
But, is this official handover enough to capture all of the valuable knowledge possessed by that employee?
Most of the time, you’re just able to scratch the surface!
That’s where Knowledge Transfer steps in. It is a continuous process that involves storing, managing, and sharing employees’ institutional knowledge on a centralized platform.
Read this blog to learn everything about Knowledge Transfer:
Knowledge Transfer Explained
Knowledge transfer is a process that maintains a consistent flow of information across teams. It involves capturing, storing, and circulating department-specific information, subject matter expertise, details about processes, and much more.
That’s not all, it assists you in translating employees’ experiences and knowledge into words and visuals that can be shared across teams. Regardless of who leaves and who joins, the knowledge stays with you forever.
There are various types of knowledge transfer such as mentoring, coaching, training, documentation or knowledge base, job shadowing, and much more.
Why is Knowledge Transfer Important?
Embracing the system of knowledge transfer can bring you innumerable benefits. Here are some of the most significant ones:
Most importantly, a knowledge transfer system treats employees as valuable assets, whose subject matter expertise matters to everyone. With your workforce having access to critical knowledge and personal experiences of key employees, there is a good scope of inspiring innovation in different departments.
To bring knowledge transfer to action, you first need to have a solid plan that gives you a defined path to follow.
How to Create a Knowledge Transfer Plan
A knowledge transfer plan lays the foundation for transferring knowledge effectively across your organization. It gives you a defined path to channeling your efforts and achieving the maximum results from your knowledge transfer initiatives.
Follow these simple steps to create a powerful knowledge transfer plan –
#1 Set Clear Goals
This is the very first thing you need to do while creating a knowledge transfer plan. To gain clarity regarding your goals, ask yourself questions like:
Analyze the current state of your business, come up with more questions, and wear your thinking hat to reach the right answers.
This will help you come to a conclusion as to why exactly you need a knowledge transfer system. For instance, if a substantial portion of your employees is going to retire in the next three years, you will need a knowledge transfer system to capture and preserve their wisdom.
#2 Identify the important knowledge holders
These will most likely be employees holding critical positions in your company and those working with you for a long time. Knowledge holders can also be the lower-echelon employees who are new to the industry but have unique insights that can be useful for your organization.
Track the previous performance of employees, their contributions in respective departments, and the credentials they hold, to identify your key knowledge holders. Make a list of these individuals and give them the opportunity to share their wisdom.
#3 Decide the Knowledge Transfer Platform
An ineffective knowledge transfer system will not help you preserve the critical knowledge held by your employees. You should have a dedicated platform where leading knowledge holders can share their learnings and expertise regularly.
An online knowledge base or company-wide wiki is one of the best mediums you can choose. It’s a great way to capture, store, and share knowledge. You can give writing and editing rights to specific employees, and they can contribute their knowledge on this online platform from time to time.
The best part is that an online knowledge base can be accessed via mobile phones, empowering employees to share their wisdom from wherever they are in a hassle-free way.
For building an awesome knowledge platform, all you will need is knowledge base software that offers content authoring, designing, and publishing features. Besides, the knowledge base tool you use should help you scale your knowledge platform as the inflow of information increases.
This video will give you complete information on how to choose the best knowledge base tool –
#4 Make Employees Familiar With Your Knowledge Transfer Platform
If employees aren’t acquainted with how your knowledge transfer platform functions, they will resort to the same old methods of finding the information they need. The conventional methods of asking questions via emails, calls, or in-person will continue and your investment to implement an online knowledge transfer system will be futile.
Therefore, you need to focus on training employees on how to use your knowledge platform. Ask department heads to take training sessions and make their teams aware of the benefits of using the knowledge portal. Explain to employees how they can be more productive and innovative if they make good use of this system. You can take sessions with your teams and demonstrate how and when a knowledge transfer system can be used.
Accepting changes is difficult at first. Once your employees are aware of the benefits of your knowledge transfer system and are accustomed to using it, there will be no looking back.
#5 Match the Results With Your Goals
Keep a constant eye on the kind of results you are getting from your knowledge transfer system. Look at the goals you had set in the beginning. It can be anything from making the work process easier for new employees, enhancing the existing business processes, or igniting innovation across departments.
Review the results from time to time to understand the effectiveness of your knowledge transfer system. It will help you identify bottlenecks in your current process and make the required alterations.
Let’s now look at how you can bring knowledge transfer to action.
How to Achieve Effective Knowledge Transfer
For systematic knowledge transfer, start by creating a knowledge sharing culture where employees come together and share their knowledge and experiences. Next, you need to document, organize, and improve this knowledge from time to time.
Let’s look at these steps in detail.
#1 Collect & Store Information
A knowledge-sharing culture is crucial to the success of organization-wide knowledge transfer.
Focus on initiating activities that promote this culture. Put efforts to bring your teams together and ask them to share their expertise and experiences. You can organize brainstorming sessions, ask for solutions to business problems, and involve subject-matter experts in the process. Take insights from department heads and those who have been working in your organization for a long time.
You can create an online self-service knowledge portal and encourage your employees to use it for documenting this information.
#2 Organize Your Knowledge Base Content
Once you have documented the information in a knowledge base, start organizing it. Create broad categories and subcategories and put relevant content in each section. Do not crowd your knowledge base with unstructured content. It will lead to confusion and increase the struggle of employees to get the right information.
Create short paragraphs, use bulleted lists, and write crisp headings for each section. You can cross-link related Knowledge base articles to drive readers to a relevant page and make information-gathering utterly seamless.
For your knowledge base to deliver information at lightning-fast speed, its search system should work as smoothly as Google. Employees should get instant content suggestions by typing a keyword or a question in the search bar.
HighQ’s knowledge base is a perfect example here. It has a Google-like search system that provides suggestions instantly.
#3 Share Knowledge With Multiple Teams
The primary purpose of creating a knowledge transfer system is to make your business knowledge conveniently accessible to everyone. For that it’s crucial that you give the access rights of your knowledge base to multiple teams.
For instance, you can provide the access right of the sales knowledge base to marketing and support divisions, since all these departments are interconnected. Access to your HR knowledge base can be given to all your employees, as everyone will be interested in knowing the latest HR policies, changes happening in the current policies, and much more.
If you want to make your knowledge base available only to specific individuals or teams, you can do that too, provided you have the right knowledge base tool.
For example, ProProfs Knowledge Base has a simple system that allows you to control the access rights of different teams and individuals. You can use that to ensure that your knowledge platform is visible only to a few selected employees.
#4 Measure Knowledge Base Success
The next step is to understand the effectiveness of your knowledge base content. If it’s helping employees enhance their subject knowledge and work efficiently, that’s great. If not, it means your knowledge base needs considerable improvement.
The ultimate goal of Knowledge Transfer is to capture knowledge from key employees and create a factory of valuable information. If you don’t update this information from time to time, it can turn stale and useless.
You can prevent this from happening by keeping a constant check on your knowledge base performance. A powerful knowledge base tool can prove immensely beneficial here. It gives you actionable insights into:
Use this data to understand what your employees are looking for and whether they are finding the right answers. Find the knowledge gaps existing in your content, identify articles that are outdated, and need improvement. On the basis of your analysis, ask your department heads or subject matter experts to revise irrelevant articles, and create educational content on the topics employees are searching for.
Knowledge Transfer: The Secret to Reducing Knowledge Loss
Knowledge transfer is not a one-day process.
It requires time and consistent efforts to capture the vast knowledge held by key personnel in your organization, store it, and make it accessible to your workforce.
Start by creating a solid knowledge transfer plan. Set clear goals, identify the important knowledge holders in your organization, choose the platform to transfer knowledge, and train your employees to use it effectively.
Get these things right, and you will have a fully-functional knowledge transfer system ready.
Use ProProfs Knowledge Base to reduce knowledge loss and create a collaborative, aligned, and informed workforce.
| Frequently Asked Questions – 1- What does knowledge transfer mean? Knowledge Transfer is a process that involves collecting, storing, and sharing employees’ knowledge on a centralized platform that can be accessed by anyone in your organization. 2- What is the knowledge transfer process? The knowledge transfer process involves employees at various levels to share their institutional knowledge gained during their work tenure with everyone in your organization. 3- Why is knowledge transfer important? Knowledge transfer is important to make valuable information easily accessible to everyone in your organization and create a knowledge-sharing work culture. knowledge transferСмотреть что такое «knowledge transfer» в других словарях:Knowledge transfer — in the fields of organizational development and organizational learning is the practical problem of transferring knowledge from one part of the organization to another (or all other) parts of the organization. Like Knowledge Management, Knowledge … Wikipedia knowledge transfer — UK US noun [uncountable] business the process of communicating knowledge that has been developed in one part of an organization to other parts of the organization or to customers Thesaurus: process of communicationsynonym … Useful english dictionary knowledge transfer — UK / US noun [uncountable] business the process of communicating knowledge that has been developed in one part of an organization to other parts of the organization or to customers … English dictionary Knowledge Transfer Partnerships — (KTP) is a part government funded programme to encourage collaboration between businesses and universities in the United Kingdom. KTP was launched in 2003, replacing the Teaching Company Scheme (TCS). The programme is funded by some 17 public… … Wikipedia Institute of Knowledge Transfer — The [http://www.ikt.org.uk Institute of Knowledge Transfer] ( IKT )is the sole [See list of Professional Bodies] accreditated professional body open to all those who predominately work in the broad and emerging profession of knowledge transfer.… … Wikipedia Materials Knowledge Transfer Network — The Materials Knowledge Transfer Network (Materials KTN) is a UK based knowledge transfer organisation that brings together the views of those in business, design, research and technology organisations, trade associations, the financial market,… … Wikipedia Knowledge management — (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in… … Wikipedia Knowledge Management — (KM) comprises a range of practices used by organisations to identify, create, represent, distribute and enable adoption of what it knows, and how it knows it. It has been an established discipline since 1995 [Stankosky, 2005] with a body of… … Wikipedia Knowledge worker — Knowledge workers in today s workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area. They will often advance the overall understanding of that subject through focused… … Wikipedia Knowledge Mobilization — may be defined as putting available knowledge into active service to benefit society. It may be knowledge that has been gathered through systematic study or through experience. Both the research knowledge and experiential wisdom are worth sharing … Wikipedia Transfer — may refer to:*Call transfer *Decal *Electron transfer *Jacoby transfer, a bidding device in contract bridge *Knowledge transfer *Language transfer, where native language grammar and pronunciation influence the learning and use of a second… … Wikipedia
Этот предмет рассматривается под названием «управление знаниями» с 1990-х годов. Этот термин также применяется к передаче знаний на международном уровне. СОДЕРЖАНИЕАрготе и Инграм (2000) определяют передачу знаний как «процесс, посредством которого на одно подразделение (например, группу, отдел или подразделение) влияет опыт другого» (стр. 151). Они также указывают на то, что за передачей организационных знаний (т. Е. Рутинных или передовых практик) можно наблюдать через изменения в знаниях или показателях деятельности подразделений-получателей. Передача организационных знаний, например передового опыта, может быть довольно сложной задачей. Передача знаний внутри организаций и между странами также вызывает этические соображения, особенно в тех случаях, когда существует дисбаланс во властных отношениях (например, между работодателем и работником) или в уровнях относительной потребности в ресурсах знаний (например, в развитых и развивающихся странах). Механизмы передачи знанийПерсонализированная передача знаний приводит к лучшему усвоению знаний получателем, когда неявность знания выше и / или когда информационное содержание в объекте знаний высокое. С другой стороны, кодификация обусловлена необходимостью передачи знаний большому количеству людей и приводит к лучшему повторному использованию знаний. Энтропия объектов знаний может служить мерой их информационного содержания или скрытности. Между публичными и частными доменамиОсновополагающее предположение о возможности расширения сотрудничества между промышленностью и университетами также подчеркивается в большей части современной литературы по инновациям. В частности, подход открытых инноваций к развитию ценности для бизнеса явно основан на предположении, что университеты являются «жизненно важным источником доступа к внешним идеям». Более того, университеты считались «великим, в значительной степени неизвестным и определенно недостаточно используемым ресурсом, способствующим созданию благосостояния и экономической конкурентоспособности». Университеты и другие исследовательские организации государственного сектора (ОПРО) за годы накопили большой практический опыт в передаче знаний через разрыв между областями публично производимых знаний и их частным использованием. Многие колледжи и PSRO разработали процессы и политики для обнаружения, защиты и использования прав интеллектуальной собственности (ИС), а также для обеспечения успешной передачи ИС частным корпорациям или передачи прав новым компаниям, созданным для целей использования. Пути к коммерциализации интеллектуальной собственности, производимой PSRO и колледжами, включают лицензирование, создание совместных предприятий, создание новых компаний и уступки на основе роялти. Такие организации, как AUTM в США, Институт передачи знаний в Великобритании, SNITTS в Швеции и Ассоциация европейских специалистов по передаче науки и технологий в Европе, предоставили специалистам по передаче знаний в государственном и частном секторах канал для выявления передовой практики. и разработать эффективные инструменты и методы для управления ИС, созданной PSRO / колледжем. Появляются онлайновые сообщества практиков по передаче знаний, которые способствуют взаимодействию (такие как Глобальная инновационная сеть и Пул знаний). Сотрудничество между бизнесом и университетом было предметом исследования Lambert Review в Великобритании в 2003 году. В экономике знанийВ ландшафтной экологииПод передачей знаний в области ландшафтной экологии подразумевается группа мероприятий, которые повышают понимание ландшафтной экологии с целью поощрения применения этих знаний. Пять факторов будут влиять на передачу знаний с точки зрения экологии лесных ландшафтов: создание исследовательского потенциала, потенциал для применения, пользователи знаний, возможности инфраструктуры и процесс передачи знаний (Turner, 2006). Типы знанийПлатформы передачи знанийВызовыЧто затрудняет передачу знаний? Есть много факторов, в том числе: ПроцессПрактикиНеправильное использованиеПередача знаний (KT) и обмен знаниями (KS) иногда используются как взаимозаменяемые или считаются имеющими общие черты. Поскольку некоторые исследователи УЗ предполагают, что эти две концепции довольно похожи и имеют перекрывающееся содержание, часто возникает путаница, особенно среди исследователей и практиков, относительно того, что означает определенная концепция. По этой причине такие термины, как KM и KT, используются неправильно без какого-либо отношения к их реальному значению, и эти значения могут меняться от бумаги к бумаге. knowledge transfer1 Knowledge Transfer Partnership 2 Knowledge Transfer Systems, Inc. 3 Rapid Knowledge Transfer 4 Working Group on Knowledge Transfer 5 глобальная производственная система 6 передавать знания 7 передача знаний 8 передача информации 9 трансфер знаний 10 обучение Обучение можно охарактеризовать как процесс, ориентированный на изменение отношений, знаний и умений для какой-либо деятельности или целого спектра различных видов деятельности, необходимых на рабочем месте в настоящее время или в будущем. — Training can be described as a process aimed at modifying attitudes, knowledge and skills for an activity or a range of activities required at the workplace, now or in future. В прошлом обучение часто рассматривалось предприятиями как одна из допустимых затрат. В настоящее время оно считается значимым инструментом управления и инвестицией для реализации организационной стратегии и развития предприятий. Управляющие выделяют роль упреждающего подхода к обучения для достижения корпоративных целей, высокой производительности и конкурентного преимущества. Кроме того, обучение стало довольно «модным» среди управляющих высокого ранга. Все это привело к повышению уровня ожиданий относительно качества обучения и его результатов. — In the past, training was often considered a tolerated expense by the enterprises. Now it is recognized as a significant management tool and investment for their organizational strategy and development. Managers are increasingly emphasizing a pro-active approach to training to achieve corporate goals, higher productivity and a better competitive edge. Training has also become quite fashionable for higher management levels. All this has raised expectations regarding the quality of training and its results. Обучение нередко рассматривается как передача знаний «от одного сосуда к другому». — Teaching is frequently regarded as knowledge transfer ‘from one vessel to another’. В некоторых отраслях затраты со временем успешно сокращаются благодаря обучению. — In some industries, cost reductions are achieved over time because of learning. 11 Transfer Of African Language Knowledge 12 Web-сервер SAP Knowledge Provider 13 diesel generator PLC data transfer 14 transfer ribonucleic acid 15 организация, осуществляющая денежные переводы (money transfer organization) 17 KNOWLEDGE 18 charge-transfer complex charge-transfer complex of the excited state — комплекс с переносом заряда, образующийся в возбуждённом состоянии charge-transfer complex of the ground state — комплекс с переносом заряда, образующийся в основном состоянии 19 closed-loop transfer function 20 CNC transfer line См. также в других словарях:Knowledge transfer — in the fields of organizational development and organizational learning is the practical problem of transferring knowledge from one part of the organization to another (or all other) parts of the organization. Like Knowledge Management, Knowledge … Wikipedia knowledge transfer — UK US noun [uncountable] business the process of communicating knowledge that has been developed in one part of an organization to other parts of the organization or to customers Thesaurus: process of communicationsynonym … Useful english dictionary knowledge transfer — UK / US noun [uncountable] business the process of communicating knowledge that has been developed in one part of an organization to other parts of the organization or to customers … English dictionary Knowledge Transfer Partnerships — (KTP) is a part government funded programme to encourage collaboration between businesses and universities in the United Kingdom. KTP was launched in 2003, replacing the Teaching Company Scheme (TCS). The programme is funded by some 17 public… … Wikipedia Institute of Knowledge Transfer — The [http://www.ikt.org.uk Institute of Knowledge Transfer] ( IKT )is the sole [See list of Professional Bodies] accreditated professional body open to all those who predominately work in the broad and emerging profession of knowledge transfer.… … Wikipedia Materials Knowledge Transfer Network — The Materials Knowledge Transfer Network (Materials KTN) is a UK based knowledge transfer organisation that brings together the views of those in business, design, research and technology organisations, trade associations, the financial market,… … Wikipedia Knowledge management — (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in… … Wikipedia Knowledge Management — (KM) comprises a range of practices used by organisations to identify, create, represent, distribute and enable adoption of what it knows, and how it knows it. It has been an established discipline since 1995 [Stankosky, 2005] with a body of… … Wikipedia Knowledge worker — Knowledge workers in today s workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area. They will often advance the overall understanding of that subject through focused… … Wikipedia Knowledge Mobilization — may be defined as putting available knowledge into active service to benefit society. It may be knowledge that has been gathered through systematic study or through experience. Both the research knowledge and experiential wisdom are worth sharing … Wikipedia Transfer — may refer to:*Call transfer *Decal *Electron transfer *Jacoby transfer, a bidding device in contract bridge *Knowledge transfer *Language transfer, where native language grammar and pronunciation influence the learning and use of a second… … Wikipedia  Привет, друзья! Сегодня мы с вами поговорим о замечательной  Привет, дорогие дети! Сегодня я хочу рассказать вам  Дорогие дети, сегодня мы поговорим о загадочной поговорке «  Привет, дорогие дети! Сегодня мы поговорим о забавной |
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