The world’s most powerful live chat software
#doubletake: This is more than what you expected.
Personalized, real-time answers to personal, real questions
Sometimes typing is enough. When it isn’t, you need audio chat, video chat, file sharing or co-browsing to get the job done right.
The most powerful live chat software for your website
With more configurability than a Swiss army knife, you’ll be able to deploy your live chat solution exactly the way you want. Why compromise?
Leverage your data for better service
Easily connect our customer support chat software to your CRM, shopping cart, or other business systems to deliver personalized and contextually relevant customer service.
Less than 1/3 the cost of voice support
Live chat customer service software is less expensive to run than a phone system and offers 3X or more agent productivity thanks to concurrency and automation.
Uncompromising security and privacy
Communication is a private matter, especially if you’re in a regulated industry like banking, healthcare, or government. You can trust us to keep your customer data safe & secure.
Cloud or on-premise: it’s your choice
We respect your IT policies as much as you do. That’s why we offer convenient cloud or on-premise, self-hosted live chat software – including our award-winning chatbot.
Comm100 puts the customer and agent experiences first, but they also deeply understand the need to show measurable impact. Comm100 has made easy work of proving the benefits of live chat support software to your business.
– Bob Matthews, Customer Experience Manager, The Cumberland Building Society
Get started today
Join thousands of happy Comm100 customers
It’s never been easier to get connected
Spoil your customers with Comm100’s award-winning live chat software. We’ll give you more ways to connect so you can deliver live chat customer support that the competition can only dream about.
A live chat system your agents will love
The Comm100 agent console is designed for peak performance and usability to help your agents deliver personalized, quality customer service with less effort. Easy to learn and quick to master, your customer service chat software will be up and running in hours, not days.
Power and control at your fingertips
Comm100 offers you all the tools and analytics you need to keep your team at optimal performance. From managing roles and permissions to supervising chats to insightful reporting, only Comm100 helps you turn your live customer support software into a competitive advantage.
We often have visitors chatting in different languages; Comm100’s auto-translation feature is great. We also love the canned messages tool because it makes it easy to ensure all of our customer-facing communication is aligned and customers are getting the same answer. The Comm100 dashboard is also super easy to use: I can see how many agents are currently on chat, how many ongoing chats they currently have, and if there’s a queue. I can then make informed decisions about how and when to deploy our chat agents.
– Ashley Mealey, iBex Global Team Manager, Fitbit
Get started today
Join thousands of happy brands using Comm100 Live Chat
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Comm100 Live Chat & Chatbot
Описание
Comm100 Live Chat & Chatbot for WordPress plugin is a customer engagement platform that connects you with your customers on live chat, audio & video chat, email, Facebook, mobile texting, WhatsApp, Twitter, and WeChat. It also includes a self-serve knowledge base for your agents and customers.
Comm100 also includes an award-winning chatbot so you can offer 24/7 customer service and convenient automation – no coding required! Decision-tree task bot and a keyword-based conversation chatbot engine are standard, and you can easily upgrade to a Natural Language Processing (NLP) chatbot. Interact conversationally with your customers and walk them through routine workflows including booking meetings, capturing sales leads, registering for events, and more – using our pre-built templates or building your own with our intuitive click-and-drag interface.
Check this video to see how Comm100 Live Chat will help you connect you and your customers:
With Comm100 Live Chat & Chatbot for WordPress plugin, you can connect with your customers on the following channels:
How does Comm100 Live Chat & Chatbot work?
Once the live chat plugin is installed, you can launch the Comm100 Live Chat agent console where you can see who’s currently on your website (locations, pages viewed, number of previous visits and chats, etc.). Your visitors can start a live chat by clicking on the live chat button. A notification will appear in the live chat agent console. Once you accept the chat, you can start talking to your visitors. You can also invite visitors to a chat yourself through the chat window.
Why Use Comm100 Live Chat & Chatbot?
Простая установка
Install Comm100 Live Chat & Chatbot for WordPress plugin in just a few clicks, and you’re ready to start live chat with your website visitors. Comm100 Live Chat & Chatbot WordPress plugin works well with any WordPress theme or WordPress template without any modifications. You can also build a chatbot to automate your customer service 24/7 with our intuitive, drag-and-drop interface, no coding required!
Лучшие в данной отрасли возможности живого чата для WordPress
Live visitor monitor & tracking, intelligent live chat invitation, pre-chat forms, comprehensive live chat reports, customer rating and more are included with Comm100 Live Chat & Chatbot for WordPress plugin.
Настраиваемый виджет живого чата для WordPress
Персонифицируйте чат с помощью логотипа, цветовой схемы, CSS и т. п., чтобы обеспечить единообразие фирменной символики и получить чат, по духу и внешнему виду соответствущий вашему сайту.
Отслеживайте живой чат и управляйте всеми каналами сразу
Нерешенные в чате вопросы можно преобразовывать в заявки. Привяжите свою корпоративную электронную почту, учетные записи в социальных сетях и мобильный телефон, чтобы управлять всеми цифровыми каналами связи из одного приложения.
Automate Answers and Routine Tasks with a Chatbot
No-coding required, with our intuitive click-and-drag interface, Comm100’s world-class, award-winning Chatbot can be fully integrated with our entire platform and deployable on any channel easily. Expand your service to 24/7 and automate FAQs so that your customers can get answers quickly, anytime they want. The chatbot can also detect customer intent and escalate when the conversation is high-value or complex so that your agents always get involved when a human touch is needed. The Comm100 keyword chatbot works on live chat, social, and messaging channels.
Встроенная база знаний
База знаний Comm100 легко интегрируется с нашим живым чатом, обеспечивая идеально сбалансированную поддержку, сочетающую лучшие возможности самообслуживания и помощи агентов. Настройте доступ к базе данных для клиентов, прежде чем начинать общение, — это позволит быстро и эффективно решать возникающие проблемы. После запуска живого чата в консоли агента Comm100 становится доступной база знаний для агентов, поэтому ваши агенты смогут находить нужную информацию за считанные секунды.
Браузерное, настольное и мобильное приложение живого чата для WordPress
Your agents can use Comm100 Live Chat via web, desktop, and mobile app so they can connect with your customers from work, at home, or on the go. Visitors can access live chat from mobile devices, with the live chat button and window automatically adjusting for full mobile compatibility.
Безопасность и конфиденциальность
Comm100 поддерживает самые высокие стандарты безопасности, включая SOC 2 Type II с сертификацией по ISO 27001, PCI DSS согласно HIPAA, а также маскировку кредитных карт, безопасные формы, шифрование TLS и многое другое. Это обеспечивает конфиденциальность посетителей и защиту передаваемых данных.
Скриншоты
Установка
Adding Comm100 Live Chat & Chatbot to your WordPress website is really easy. Simply follow these steps:
Войдите в панель управления WordPress как администратор. Перейдите в «Плагины» с помощью левого меню навигации и нажмите «Добавить новый».
We will sign you up to Comm100 Omnichannel Business free trial and connect your account to activate live chat if you are new to Comm100. You will be prompted to connect your Comm100 Live Chat Account to activate live chat if you already have a Comm100 account.
Click on ‘Get Online & Chat’ to start a live chat with your website/blog visitors.
You can refer to this knowledge base article for step-by-step instructions, or visit us at comm100.com and start a live chat with us!
Часто задаваемые вопросы
Can I try the Comm100 software before buying it?
Yes, we offer a free 15-day trial. Click here to get started!
Does your pricing include support?
Yes! Support, software updates, backup, and maintenance are all included in your subscription.
Вы предоставляете поддержку через живой чат?
Да! Мы предоставляем поддержку в режиме реального времени 24/7/365 как через живой чат, так и по электронной почте.
Как узнать больше о Comm100?
Зайдите на comm100.com и начните живое общение с нами!
The Comm100 live chat agent experience
Better equipped agents make for more satisfied customers
Technology is simply a means to an end, and the end here is great customer service. That’s why we designed the Comm100 agent console to maximize the efficiency and productivity of your team.
Work Smart
With the right information always at your fingertips – from location to shopping cart contents to case history and beyond – you’ll be able to make chats personal and resolve issues more quickly. Next!
Work Fast
Instantly identify returning visitors by status. See what they’re typing before they hit Send. Keyboard shortcuts and canned messages for faster response times. And more. Next!
Work Together
You’re never alone with Comm100 Live Chat. You can chat with fellow agents ‘behind the scenes’ to get help when you need it, add other agents to your active chats, or transfer the chat to another agent.
Our agents loved it when we added live chat to our service model. They found it so easy to build personal rapport, and so much more scalable than phone and email.
Comm100 Agent Web App
Comm100 Agent Web App enables you to use your preferred Web browser to chat with your website visitors instantly and handle tickets from different channels efficiently.
Cross-Browser Compatible
The Comm100 Agent Web App is fully compatible with all major web browsers, including Internet Explorer, Microsoft Edge, Google Chrome, Firefox, and Safari.
Always Up-to-Date
The Comm100 Agent Web App always updates to the latest version automatically to ensure you have access to all the benefits included in each new revision or release.
Auto Login and Preferences
The Comm100 Agent Web App enables you to set preferences quickly and conveniently. Preferences for settings such as keyboard shortcuts, sound & popup notifications, visitor data fields displayed in your agent console and other are all configurable in the web app. Additionally, auto login is supported, which means you can access the system fast without entering a username and password.
Chat Tools
The agent web app includes handy chat tools to improve your chat efficiency. Using the built-in tools helps you handle multiple concurrent chats easily.
Real Time Visitor Monitor
Monitor visitor details such as identity and geographic information in real time inside your agent console. Instant access to pertinent details about your visitors enables you to better understand them and personalize services.
Team Collaboration
When you need help from a team member, you can transfer a chat to a colleague or mention him/her with Internal Note. Alternatively, you can initiate an internal chat with a colleague without leaving the session with your visitor. Transfers, internal chats and internal notes enable you to collaborate with other agents to maximize the power of your team and provide better service and support.
Integrations
Digital omnichannel is an essential part of your customer experience ecosystem, so it needs to connect easily to your other core platforms.
Your omnichannel platform is part of a larger customer experience technology ecosystem. Thoughtful integration makes every piece stronger, more resilient, and more effective. Comm100 offers a wide range of off-the-shelf integrations with key systems including CRM and shopping cart platforms, and a highly flexible API that lets you transfer data to and from the other relevant platforms in your ecosystem.
Whether you use Comm100 for sales, support, or both, you need to be able to share data with your CRM system to ensure clarity, consistency, and transparency across teams and throughout the customer lifecycle. Comm100’s integration with Salesforce CRM and Dynamics 365 CRM streamlines lead management when chatting with new customers and gives your agents more context when chatting with existing ones.
Social media
Social media is a critical channel for both marketing and support for many organizations. It’s simply a regular part of your customers’ daily lives. Comm100 helps you keep a close watch on social conversations involving your organization right from the agent console, ensuring that no issue goes unnoticed or unanswered. It’s what your customers expect.
Short Message Service, also known simply as ‘texting’ – is the world’s most popular digital communications channel, offering quick and highly personalized connections. Organizations use SMS in many ways, from appointment confirmations to delivery notifications to customer service and beyond. Add SMS to your Comm100 omnichannel platform today and let your customers connect with you via this emerging channel – and handle it all in the agent console you already know and love!
Zapier integration
Connect Comm100 to your favorite cloud applications in just a few clicks using Zapier. From Google Docs to Hubspot to Marketo, Trello, and hundreds more, easily automate a wide range of workflows directly from your chats: create new contacts, assign follow-up tasks, add to mailing lists, and a whole lot more. It’s integration nirvana.
Zendesk integration
Organizations using Zendesk Support can connect Comm100 directly to the Zendesk ticketing system to convert offline chat messages and chat transcripts to open tickets. If the customer is already in your Zendesk system, you can access their profile with a single click inside the Comm100 agent console. Now that’s an integration that pays dividends.
Website content management
Comm100 plugs in effortlessly to website management systems including WordPress, Drupal and Joomla. Go ahead, build your site the way you want, and add live chat and knowledge base exactly how and where you want them!
eCommerce
Comm100 offers native integrations with eCommerce platforms like Shopify Plus and Magento to help you convert visitors to customers and maximize shopping cart conversion. Deliver a more personalized shopping service, run better promotions, and sell more with Comm100 Live Chat.
Cisco UCCX/UCCE
Cisco UCCX/UCCE is a world class solution for phone and Comm100 is an all-in-one solution for digital customer service. Seamlessly unite them with Comm100’s Cisco integration to create a best-in-class, complete solution for customer communications.
